Last updated: 10 August 2026
Fortitude Care respects your privacy and is committed to protecting personal information in a lawful, respectful and secure manner. This Privacy Policy explains how we collect, hold, use and disclose personal information when you contact us, use our website, submit an enquiry or referral, receive supports from us, work with us, or interact with us in connection with our services.
Fortitude Care provides disability support services including accessible and non-accessible transport, community access support, daily living support, domestic assistance, capacity building, group activities and related support services. Some information we collect may include sensitive information, including disability, health, support needs and safety-related information.
This policy applies to Fortitude Care's website, enquiries, referral processes, service delivery, staff/contractor engagement, communication with support coordinators and authorised representatives, and related administration activities.
The types of personal information we may collect depend on how you interact with Fortitude Care. This may include:
We may collect personal information directly from you when you complete a form, call us, email us, message us, meet with us, request a service, provide feedback, make a complaint, apply to work with us, or otherwise interact with Fortitude Care.
Where appropriate and with consent or lawful authority, we may also collect information from authorised representatives, family members, guardians, nominees, support coordinators, plan managers, health professionals, allied health providers, hospitals, community organisations, government agencies or other people involved in a participant's support network.
Fortitude Care collects and uses personal information for purposes connected with providing safe, appropriate and reliable support services. These purposes may include:
Sensitive information may include disability, health, mobility, medication, behaviour, risk, cultural or other sensitive details. Fortitude Care will only collect sensitive information where it is reasonably necessary for our services, where you have consented, where it is provided by an authorised person, or where collection is otherwise permitted or required by law.
Where Fortitude Care needs to communicate with external professionals, such as a support coordinator, GP, allied health professional, counsellor, behaviour practitioner, plan manager or emergency contact, we will seek appropriate consent unless there is an urgent safety concern or another lawful basis for disclosure.
Fortitude Care will only use or disclose personal information for the purpose for which it was collected, a related purpose that would reasonably be expected, with consent, or where permitted or required by law. Depending on the circumstances, we may disclose relevant information to:
We do not sell participant or client personal information.
If you submit information through our website, email, online form, social media message or other electronic communication, we may collect the information you provide and use it to respond to your request, assess service suitability, arrange support or manage administration.
Electronic communication may not always be fully secure. Please avoid sending unnecessary sensitive information through unsecured channels unless required for the service request. Fortitude Care will take reasonable steps to protect information once received.
Fortitude Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure digital storage, restricted access, password protection, worker confidentiality obligations, staff/contractor training, secure disposal, and limiting access to people who need the information for their role.
Where information is stored by third-party technology providers, Fortitude Care will take reasonable steps to use providers with appropriate security measures.
Fortitude Care's services are based in Australia. We do not intentionally disclose participant personal information to overseas recipients for service delivery unless necessary, authorised or consented to. Some technology or cloud service providers may store or process data using systems located outside Australia. Where this occurs, Fortitude Care will take reasonable steps to protect personal information and use appropriate service providers.
You may request access to personal information Fortitude Care holds about you. You may also request correction if you believe the information is inaccurate, incomplete, out of date, irrelevant or misleading.
To request access or correction, contact Fortitude Care using the details below. We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law, for example where access would impact another person's privacy or safety.
If you are concerned about how Fortitude Care has handled your personal information, please contact us so we can review and respond to your concern. We will aim to acknowledge privacy complaints within a reasonable time and work with you to resolve the issue.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator, depending on the nature of the concern.
If Fortitude Care becomes aware of a privacy or data security incident, we will take steps to contain, assess and respond to the incident. Where a data breach is likely to result in serious harm and legal notification obligations apply, Fortitude Care will notify affected individuals and relevant authorities as required.
Fortitude Care will retain personal information for as long as needed for service delivery, legal, insurance, accounting, employment, safeguarding, quality, dispute resolution and record keeping purposes. When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless retention is required by law or legitimate business needs.
Fortitude Care may update this Privacy Policy from time to time. The updated version will be published on our website with the updated date. Continued use of our website or services after a policy update means the updated policy applies to future interactions.
Phone: 040 249 0928
Email: services@fortitudecare.com.au
Location: Canberra, ACT
